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Customers travelling to Dubai are required to get their visas verified. After verification, the relevant office will insert an Ok to Board message in the PNR.

 
1.  For Visas sponsored and issued in the UAE

In cases where the visa has been sponsored and issued in the UAE, the visa sponsor should approach the offices / agencies listed below to update the visa message along with one copy of the visa. This includes visas obtained from travel agents / tour operators in India who in turn have obtained the visas from sponsors in the UAE. The staff concerned will verify the authenticity of the visa and insert “OK to Board” message on PNR. A service charge of AED 15 will be levied to the sponsor at the time of verification of visa. This charge may change without prior notice. Please note that the visa copy will be retained by the office / agency.

a.  IndiGo Sales Office

203, 2nd Floor, Single Business Tower (Near Business Bay Metro Station), Business Bay, Sheikh Zayed Road, P.O. Box: 487681, Dubai, U.A.E., Tel: 00971 4 3216900; Working hours: Saturday to Thursday, 9 am to 5.30 pm, Friday: Closed

b.  Akbar Travels

Sl No

Location

Telephone

Business Hours

1

Sajaa, Sharjah

06 5310900

Saturday to Thursday: 11:30 am to 9 pm. Friday Closed

2

Rolla Square, Sharjah

06 5630777

Saturday to Thursday: 8:30 am to 10:30 pm. Friday: 9.30 am to 11.30 am & 4 pm to 9.30 pm

3

National Paints, Sharjah

06 5355255

Saturday to Thursday: 9 am to 10 pm. Friday: 9.30 am to 11.30 am & 4 pm to 9 pm

4

Al Nahda, Sharjah

06 5255006

Saturday to Thursday: 9 am to 10:30 pm. Friday: 4.30 pm to 9.30 pm

5

Al Qassimia, Sharjah

06 5386717

Saturday to Thursday: 9 am to 9:30 pm. Friday: 4.30 pm to 9.30 pm

6

Karama Road, Ajman

06 7428777

Saturday to Thursday: 9 am to 10 pm. Friday: 4.30 pm to 10 pm

7

Dubai Internet City, Dubai

04 4377566

Sunday to Thursday: 9 am to 6 pm. Friday & Saturday Closed

8

Behind Astoria Hotel, Bur Dubai

04 3935999

Saturday to Thursday: 9 am to 9 pm. Friday: 10 am to 12 pm & 4 pm to 9 pm

9

Al Quoz, Dubai

04 3397208

Saturday to Thursday: 9:30 am to 2 pm & 5 pm to 9:30 pm. Friday: 10 am to 12 pm & 4 pm to 9 pm

10

Near Day To Day, Karama, Dubai

04 3969822

Saturday to Thursday: 9 am to 10:30 pm. Friday: 9.30 am to 12 pm & 4.30 pm to 10.30 pm

11

Al Muntasir, Al Nakheel, Ras Al Khaimah

07 2283786

Saturday to Thursday: 9 am to 9 pm. Friday: 9 am to 12 pm & 4.30 pm to 9 pm

12

Al Jazira, Al Hamra, Ras Al Khaimah

07 2447833

Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

13

Behind Hamadan Centre, Abu Dhabi

02 6330900

Saturday to Thursday: 9 am to 1:30 pm & 2:30 pm to 9 pm. Friday: 4.30 pm to 9 pm

14

Liwa Street, Abu Dhabi

02 6339099

Saturday to Thursday: 8:30 am to 8:30 pm. Friday Closed

15

Bank Street, Musaffah, Abu Dhabi

02 5558480

Saturday to Thursday: 9 am to 9 pm. Friday: 4.30 pm to 9 pm

16

Al Souk Area No 234, Al Ain

03 7640698

Saturday to Thursday: 9 am to 10 pm. Friday: 9 am to 12 pm & 5 pm to 9 pm

c.  Deira Travel & Tourist Agency

Sl. No

Location

Telephone

Business Hours

1

Sabka Road, Deira, Dubai

04 2250 777

Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

2

Grand Shopping Mall, Al Qouz, Dubai

04 3389 777

Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

3

Near Pyramid Building, Karama, Dubai

04 3970 970

Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

4

Near Bus Station, Satwa, Dubai

04 344 5456

Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

5

Behind Abuhail Center, Abuhail, Dubai

04 268 4455

Saturday to Thursday: 9 am to 9 pm. Friday: Closed

6

Ramla Hypermarket, DIP, Dubai

04 8855 855

Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

7

Westzone Mall, Alkhail Gate, Dubai

04 277 1120

Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

8

Day to Day Building, Ajman

06 7452 777

Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

9

New Industrial Area, Ajman

06 748 0055

Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

10

Opp. Al Nahda Park, Al Nahda, Sharjah

06 537 3377

Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

11

Swiss-Bell Hotel Building, Sharjah

06 563 7878

Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm

12

Madinath Zayed Area, Abu Dhabi

02 627 8888

Saturday to Thursday: 9 am to 9 pm. Friday: 5 pm to 9 pm


2.  For Visas issued in India 
 
In case the visa has been obtained from an agency / service provider in India, kindly provide PNR, Name, Date of Travel, Sector and other relevant details to your visa issuing agency and ask them to contact the airline for insertion of OK to Board message.
 
Note:

  • If you are not sure regarding the place/ mode of issuance of your visa, kindly contact your Travel Agent/ Tour Operator.
  • In case you require any clarifications, kindly contact the IndiGo Call Center at +91 9910 38 38 38.
  • All customers on visit visa (other than those on residence permits) should have a return ticket on any carrier, failing which they will not be accepted for check-in by IndiGo.
  • In case passenger turns up at the counter without OK to Board, acceptance of such passengers for travel will be at the sole discretion of the IndiGo staff on duty at the airport and passenger will be liable to pay any and all costs incurred by IndiGo if passenger is denied entry into UAE.

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