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Qantas customers travelling in First and Business can now access complimentary chauffeur service+ on selected international Qantas operated flights, booked with a QF flight number.

You will be collected in a luxury vehicle and driven to the airport to meet your flight. On arrival at your destination, you will be met by another chauffeur service and driven to your hotel, office or home.

Chauffeur Drive is available to First and Business Qantas customers travelling on flights between Australia and London and Dubai. View the terms and conditions or mileage and baggage limits.

 

 

 

Other destinations on the Qantas-Emirates network

Qantas codeshare customers travelling on an Emirates operated service to and from Dubai (flight numbered QF8000 to QF8999, excluding flights via Asia) are also eligible for Chauffeur Drive at destinations where Emirates offer the service. View destinations where Chauffeur Drive is available on the Emirates network.

Customers with specific needs

The Chauffeur Drive supplier will confirm any specific requirements such as child seats or accessible vehicles with you on the day prior to your departure.

Chauffeur Drive and Dubai Connect

If you are a First or Business customer who has already booked Dubai Connect, you do not need to book Chauffeur Drive for your transfers to and from Dubai airport. Simply proceed to the Emirates Chauffeur Drive Desk in the Arrivals Hall where you will be driven to your Dubai Connect accommodation.

Connect from domestic and trans-Tasman flights

First or Business customers connecting between a domestic or trans-Tasman flight from Adelaide, Brisbane, Canberra, Hobart, Perth, Sydney, Melbourne, Auckland, Wellington or Christchurch to an eligible Qantas international flight will also be eligible for complimentary Chauffeur Drive transfers.

* Chauffeur Drive is available complimentary to First and Business passengers on the following flights: 

 
Route Flight Numbers
Sydney <> Dubai <> London QF1/2
Melbourne <> Dubai <> London  QF9/10
London <> Dubai <> London QF1/2/9/10

+ Complimentary First and Business Transfers are operated by various suppliers globally.

 

Qantas Chauffeur Drive Availability and Complimentary Mileage

Our complimentary Chauffeur Drive service is available to First and Business Qantas customers on selected international flights to and from Australia.

Travellers connecting between a domestic or trans-Tasman flight from Adelaide, Brisbane, Canberra, Hobart, Perth, Sydney, Melbourne, Auckland, Wellington or Christchurch to an eligible Qantas international flight are also eligible for the complimentary Chauffeur Drive service.

Australia

Airport Mileage Notes
Adelaide (ADL) Within 40 driven kms from Adelaide International Airport Excess mileage charged at $2.80 per km. Excess mileage payment to be made in cash or by credit card directly to the driver.
Brisbane (BNE) Within 60 driven kms from Brisbane International Airport Excess mileage charged at $2.80 per km. Maximum capacity per sedan is two adults, with a total luggage limit of two suitcases plus one carry­on bag. Additional charges apply if a larger vehicle or child or infant car seat is required.
Canberra (CBR) Within 25 driven kms from Canberra Domestic Airport Excess mileage charged at $3 per km.
Hobart (HBA) Within 35 driven kms from Hobart International Airport Excess mileage charged at $2 per km.
Melbourne (MEL) Within 60 driven kms from Melbourne International Airport Excess mileage charged at $2.80 per km. Maximum capacity per sedan is two adults, with a total luggage limit of two suitcases plus one carry­on bag. Additional charges apply if a larger vehicle or child or infant car seat is required.
Perth (PER) Within 45 driven kms from Perth International Airport Maximum capacity per sedan is two adults, with a total luggage limit of two suitcases plus one carry­on bag. Additional charges apply if a larger vehicle or child or infant car seat is required. Excess mileage payment to be made in cash or by credit card directly to the driver.View the PDF of areas covered.
Sydney (SYD) Within 40 driven kms from Sydney International Airport Excess mileage charged at $2.80 per km. Maximum capacity per sedan is two adults, with a total luggage limit of two suitcases plus one carry­on bag. Additional charges apply if a larger vehicle or child or infant car seat is required.

New Zealand

Airport Mileage Notes
Auckland (AKL) Within 40 driven kms from Auckland International Airport Excess mileage charged at $3.10 per km. Business Class itineraries which are exclusively between New Zealand and Australia are not eligible for Chauffeur­ Drive. Not permitted for inter­ terminal transfers.
Christchurch (CHC) Within 25 driven kms from Christchurch International Airport Excess mileage charged at $3.20 per km. Business Class itineraries which are exclusively between New Zealand and Australia are not eligible for Chauffeur Drive.
Wellington (WLG) Within 25 driven kms from Wellington International Airport Excess mileage charged at $3 per km. Business Class itineraries which are exclusively between New Zealand and Australia are not eligible for Chauffeur Drive.

Middle East

Airport Mileage Notes
Dubai (DXB) No mileage restriction within the United Arab Emirates. Refer to Chauffeur Drive information at emirates.com

UK

 

Airport Mileage Notes
London (LHR) Within a 70-mile radius of the airport, including all Greater London postcodes. Excess mileage charged at £24.30 per 10 mile zone.

If you are travelling to a Qantas and Emirates codeshare destination that is not listed above, view theChauffeur Drive availability and mileage restrictions.

Note: Excess charges will apply if the free mileage limit is exceeded. Chauffeur-drive pick-up times are not negotiable and should be strictly adhered to. Drivers will only wait for a maximum of 15 minutes after the scheduled pick-up time.

 

Terma and Conditions

1. Chauffeur Drive is available in selected locations to customers holding tickets with confirmed reservations in First or Business on eligible Qantas or Emirates operated flights. Reservations for Chauffeur Drive through Qantas can be made for all eligible flights booked as part of a Qantas or Emirates ticket (starting with ticket number 081 or 176).

2. The applicable Chauffeur Drive terms & conditions are those of the carrier operating the flight for which the Chauffeur Drive service is used to get to or from the airport. This applies regardless of whether your ticket may be a codeshare ticket issued by a different carrier. For example, if you are a Qantas customer, travelling from Sydney to Vienna and your Sydney-Dubai flight is operated by Qantas, and your Dubai-Vienna flight is operated by Emirates and booked with a "QF" flight number, the Qantas conditions apply for Chauffeur Drive in Sydney, and the Emirates conditions apply in Vienna.

3. Chauffeur Drive is not available to customers who are waitlisted or customers collecting tickets on departure.

4. When travelling on Qantas operated flights, Chauffeur Drive is available for the following flights in the cities below for travel from the dates specified.

Australian City Overseas City Flight Numbers
Sydney Dubai QF1/QF2
Sydney London QF1/QF2
Melbourne Dubai QF9/QF10
Melbourne London QF9/QF10

5. Chauffeur Drive is also available in Adelaide, Sydney, Melbourne, Brisbane, Canberra, Hobart, Perth, Auckland, Christchurch and Wellington to passengers travelling on Qantas operated flights that connect to or from an eligible Qantas international flight above (and travelling in First or Business on the eligible international flight). Customers do not need to be travelling in Business on the domestic or trans-Tasman flight. The Domestic or trans-Tasman flight must be in the same booking as the eligible international flight.

6. Chauffeur Drive is not available on flights operated by airlines other than Qantas or Emirates, or on Qantas domestic services that connect with Emirates 5000 flight series. This applies to codeshare flights operated by Jetstar and other oneworldTM airlines.

7. Each passenger aged 12 or over (unless travelling as an unaccompanied minor under Qantas' unaccompanied minor policy) is entitled to receive one car for Chauffeur Drive.

8. Any passengers who are aged 11 years or under must be accompanied by a parent or guardian to use Chauffeur Drive.

9. Chauffeur Drive must be booked at least 48 hours in advance of travel.

10. Chauffeur Drive pick-up times can be scheduled between 5 hours and 2.5 hours before the applicable scheduled flight departure time. It is the responsibility of the person travelling to allow enough time to get to the airport and check-in before check-in closes. Local traffic conditions and unforeseen circumstances can affect travel time, and the traveller accepts those risks when using the Chauffeur Drive service.

11. Chauffer Drive services have a complimentary travel allowance, which may be based either on driven kilometres/miles or a capped radius in each city. If the journey exceeds the complimentary allowance, you are required to pay the driver an excess charge per kilometre/mile. Some Chauffeur Drive services impose limits on the number of passengers per car and/or the number of bags per passenger. Additional charges apply if a larger vehicle or child or infant car seat is required. Click here to view these charges when using Chauffeur Drive to get to or from the airport for a Qantas operated service. Information on charges for Chauffeur Drive for Emirates operated services can be viewed here.

12. The distance travelled will be determined by the route taken by the driver. The route taken and distance of the journey may be different to that displayed by GPS and mapping software.

13. If a customer fails to cancel a Chauffeur Drive booking and the chauffeur car arrives at the appointed time and place only to be sent away, Chauffeur Drive cannot be rebooked in conjunction with the same ticket.

14. Chauffeur Drive in Germany is not available to cross German national borders.

15. Should you experience any problems with Chauffeur Drive, please contact the airline who operated the flight for which the Chauffeur Drive service is to get to or from the airport, except in Dubai, where all passengers should contact Emirates. For example, if you are a Qantas customer, travelling from Sydney to Vienna and your Sydney-Dubai flight is operated by Qantas, and your Dubai-Vienna flight is operated by Emirates, you should contact Qantas for Chauffeur Drive in Sydney, and Emirates for Chauffeur Drive in Vienna.

16. You acknowledge that Chauffeur Drive services are provided by third party suppliers, and not by Qantas or Emirates. Qantas is not responsible for the acts or omissions of such suppliers, or for any deficiency in the facilities and services offered. In particular, Qantas has no liability for loss, personal injury, or death incurred during the use of such facilities and services unless: 
a. such loss, personal injury or death is / are caused solely by Qantas' negligence; or 
b. such liability cannot be excluded under law (in which case it is limited to the maximum extent permitted under the law). In some countries, services may come with a non-excludable guarantee or warranty that they will be provided with due care and skill. The nature and application of these guarantees or warranties will depend on the relevant country.

17. Chauffeur Drive is not available on complimentary tickets or complimentary upgrades from Economy or Premium Economy to Business or First.

18. The Chauffeur Drive pick­up time should be strictly adhered to, without exception. Pick­up time is not negotiable. Drivers will wait for a maximum of 15 minutes from the nominated pickup time after which the driver will advise the passenger that he can wait no longer and is being released to the next assignment.

19. Distance travelled by Chauffeur Drive is not eligible to earn Qantas Points.

20. To change any booking details once your booking has been confirmed you will need to cancel your original booking and make a new booking.

21. Qantas reserves the right to withdraw the Chauffeur Drive product or to amend its terms and conditions at any time. This right is not intended to limit or exclude any rights that you might have under any applicable laws, including consumer laws, which will depend on the relevant jurisdiction.

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